Hitron Store Terms and Conditions

Last Updated: April 12, 2026

Welcome to the Hitron Store (“Store”), operated by Hitron Technologies Americas. By accessing or purchasing from store.hitrontech.com, you agree to the following Terms and Conditions.

1. General Use

By using this website, you confirm that:

·       You are at least 18 years old or have permission from a legal guardian

·       All information you provide is accurate and complete

·       You will use this site only for lawful purposes

We reserve the right to refuse service or cancel orders at our discretion.

2. Product Information & Compatibility

Hitron sells networking equipment including DOCSIS cable modems, MoCA adapters, routers, and accessories.

It is the customer’s responsibility to ensure:

·       Compatibility with your Internet Service Provider (ISP)

·       Compatibility with your type of internet service (e.g., cable vs. fiber vs. DSL vs. fixed wireless)

·       Proper in-home wiring and network configuration

Important:

·       Cable modems are designed for cable internet service only

·       MoCA adapters require properly connected coaxial wiring within the home

·       Performance may vary depending on your network, wiring, and service plan

We are not responsible for incompatibility due to incorrect service type, ISP restrictions, or in-home wiring conditions.

3. Orders & Payment

All prices are listed in USD unless otherwise stated. We reserve the right to:

·       Correct pricing errors

·       Limit quantities

·       Cancel orders suspected of fraud or misuse

Orders are not final until payment is successfully processed.

4. Shipping & Delivery

Shipping times are estimates and may vary. Hitron is not responsible for:

·       Carrier delays

·       Lost or stolen packages after delivery confirmation

Customers are responsible for providing accurate shipping information.

5. Returns & Refunds

We want you to be satisfied with your purchase. If you are not, you may request a return subject to the following:

Return Requirements

·       Products must be returned within the specified return window

·       Items must be returned in original condition, including all accessories and packaging

·       Proof of purchase (order number or receipt) is required

Refund Policy

A refund will only be issued after the product has been returned and received by Hitron.

We do not issue refunds for:

·       Products that are not returned

·       Products returned damaged due to misuse or improper packaging

·       Missing components or accessories

6. Chargebacks & Disputes

By placing an order, you agree to first contact Hitron support to resolve any issues before initiating a chargeback.

Important:

·       A returned product is required for any refund or dispute resolution, including chargebacks

·       Chargebacks submitted without returning the product may be disputed and denied

·       We reserve the right to provide proof of delivery, usage, and communication history to payment processors

Failure to comply with this policy may result in denial of future purchases.

7. Technical Support

Retail customers may access support through Hitron’s support channels. Support is provided for:

·       Products purchased through authorized retailers

·       Basic setup and troubleshooting guidance

Hitron does not provide support for:

·       ISP-provided equipment

·       Third-party network configurations beyond reasonable troubleshooting

8. Warranty

Products purchased through the Hitron Store include a limited warranty, typically one (1) year, unless otherwise specified.

Warranty does not cover:

·       Damage due to misuse, improper installation, or environmental conditions

·       Issues caused by incompatible services or wiring

9. Limitation of Liability

To the maximum extent permitted by law, Hitron shall not be liable for:

·       Indirect, incidental, or consequential damages

·       Loss of data, revenue, or business interruption

·       Service interruptions caused by third-party providers

10. Intellectual Property

All content on this site—including text, images, logos, and product descriptions—is the property of Hitron and may not be used without permission.

11. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the site constitutes acceptance of any changes.

12. Contact Information

For questions regarding these Terms, returns, or support, please contact:

·       Hitron Support via https://us.hitrontech.com/contact-support/

·       Or through our official support channels